Request for payment has been rejected

You’ve done all the hard work and finally published your article open access. You approach your funder or institution to pay the open access fee, but there’s a hitch! Your request for open access funding has been rejected. Why has this happened? We can’t promise you a reconsideration, but we can give you as much information as possible to help you work out what happened.

Here we give you an in-depth rundown of the reasons for rejection: 

• APCs for publishing in this type of journal or this open access type are not paid for by your institution/funder
  Many institutions and funders differentiate between journal types when it comes to distinguishing between what is eligible for payment and what is not. 
  There are various types of journals, that offer various types of open access. A journal can be fully open access, it can be partly open access, or it can be a subscription-only journal. But even a subscription journal can have an open access option.  

• The invoiced APC is above the price cap set by your institution/funder
  If the APC is above the price cap set by your institution or funder, you can try to reach out to your publisher and request either a discount or a waiver. There may be different ways for you to lower the APC, and your publisher can tell you what options you may have.

• There is an agreement in place between the journal and your institution/funder, which means the APC should not be invoiced
  Your institution/funder has established a publishing agreement with this publisher, and therefore any APCs should be paid through the agreement. Please return the invoice to your publisher and request that they cover the APC through the agreement. 

• The journal is currently not listed in the Directory of Open Access Journals
  For an APC to be eligible for payment, your institution or funder requires a journal to be listed in the DOAJ. The Directory of Open Access Journals is an independent index listing peer-reviewed, open access journals covering all areas of science. On top of that, the DOAJ also reviews the journal’s publishing ethics, their website, and their licensing terms. 

• The grant ID listed is not recognized or not valid
  The recorded grant ID is either invalid or not recorded correctly. Please review the grant documentation you have received from your funder. Should you find that there is an error in the grant ID recorded on the ChronosHub platform, please contact us on [email protected] to have this corrected. 

• Your grant is not supported
  The grant you have registered as the supporting grant is not supported by your institution’s or your funder’s open access policy. An example could be that the grant pre-dates the open access policy and therefore, it is possible that the APC has been included in the grant budget.  

• The funding scheme your grant belongs to is not supported
  The funding scheme your grant belongs to is not supported by your institution’s or your funder’s open access policy.  

• None of the authors listed on the publication are affiliated with the grant
  Your institution/funder has specified that for an APC to be eligible for payment at least one author must be affiliated with the grant. None of the authors registered on the publication in ChronosHub are affiliated with the grant, and therefore the payment request has been rejected.  

• The corresponding author is not affiliated with (one of) the required institution(s)
  To be eligible for payment, your institution/funder requires the corresponding author to be affiliated with either one or a few specific institution(s). The publication information recorded on the ChronosHub platform shows, that the corresponding author is not affiliated with (one of) the required institution(s). 

• This publishing license is not paid for by your institution/funder
  The payment request has been rejected, as the specific publishing license you have selected is not paid for by your funder. You can contact your publisher and request, that the license is changed. If you are successful, you can go to the publication record on the ChronosHub platform, update the license details, and re-submit the payment request.   

• The acknowledgment recorded does not comply with the requirements set by your institution/funder
  The recorded funding acknowledgment does not meet the requirements set by your institution or funder. You can however try to reach out to your publisher and ask for this to be amended. Should you have the funding acknowledgment changed, you can go to the publication record on the ChronosHub platform, update the acknowledgment, and re-submit the payment request. 

Questions? Please don’t hesitate to reach out to us, at [email protected]. We are happy to answer!